Turn Travel Chaos
into Seamless Support Excellence
Transform your Travel Management Company's customer service with Zoho Desk's omnichannel platform, delivering exceptional traveller support and streamlining internal operations.
Request a Demo TodayAre These Your Daily Challenges?
Fragmented Communication
Missed inquiries and delayed responses due to scattered communication channels like email, chat, phone, and social media.
Time-Sensitive Emergencies
High volume of urgent travel emergencies and last-minute changes overwhelming your support team.
Complex Traveller Profiles
Difficulty providing personalised service due to complex traveller profiles and diverse client needs.
Compliance & Reporting
Struggling with compliance requirements and generating comprehensive reports for corporate clients.
Seasonal Volume Spikes
Support teams becoming overwhelmed during peak travel seasons and unexpected volume surges.
Internal Support Bottlenecks
Inefficient internal communication and support processes hindering team productivity and collaboration.
Zoho Desk: Your Unified Solution for Travel Support
Zoho Desk provides Travel Management Companies with an all-in-one platform to deliver exceptional customer service and streamline internal operations.
Comprehensive Support for Clients & Internal Teams
Whether it's a traveller needing urgent assistance or an internal team member requiring IT support, Zoho Desk centralises all inquiries. Manage client requests, HR queries, IT tickets, and more from a single, intuitive interface.
- ✓
Client Support: Deliver lightning-fast responses across email, chat, phone, and social media for all traveller needs.
- ✓
Internal Operations: Streamline HR, IT, and administrative support with dedicated workflows and knowledge bases for your employees.
- ✓
Unified View: Gain a 360-degree view of all interactions, ensuring consistency and efficiency across your entire organisation.
Key Features Designed for TMC Success
Unified Communication Hub
Consolidate email, chat, phone, WhatsApp, and social media into one powerful platform for seamless traveller interaction.
Smart Routing & AI (Zia)
Automatically assign tickets based on urgency, traveller profile, and agent expertise. Leverage built-in AI for faster resolutions.
Travel-Specific Workflows
Utilise pre-built automation for common travel scenarios like cancellations, changes, and emergencies, saving valuable time.
Real-Time Analytics & Reporting
Track SLA compliance, response times, and customer satisfaction metrics with comprehensive, customisable reports.
Mobile-First Support
Empower your agents to assist travellers from anywhere with native mobile apps, perfect for 24/7 travel support.
Extensive Integrations
Seamlessly connect with GDS providers, CRM systems, and other essential travel technology vendors.
What Our Clients Say
"Implementing Zoho Desk with Element has transformed our support operations. We've seen a significant reduction in response times and our traveller satisfaction scores have never been higher. The transition was seamless, and their expertise in the travel sector was invaluable."
- Operations Director, Travel Management Company
Why Element & Zoho Desk are Your Ideal Partners
We combine Zoho Desk's powerful capabilities with Element's deep understanding of the travel industry to offer unmatched value.
Rapid Implementation
Get up and running 50% faster than with competing solutions, minimising disruption and maximising ROI.
Lower Total Cost of Ownership
Experience 3x lower total cost of ownership compared to alternatives, without compromising on features.
Built-in AI (Zia)
Leverage advanced AI capabilities at no extra cost, automating tasks and providing intelligent insights.
Travel Industry Templates
Benefit from pre-configured templates and workflows specifically designed for the unique demands of TMCs.
Dedicated TMC Expertise
Partner with Element, specialists in travel agency operations, ensuring a solution tailored to your exact needs.
Seamless Integrations
Our solution integrates effortlessly with your existing GDS, CRM, and other critical travel systems.
Ready to Revolutionise Your Support?
Discover how Zoho Desk, powered by Element's expertise, can transform your TMC's customer and internal support.
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